Scribendi Inc. We apologise that you simply felt there was a scarcity of support, especially in relation to complaints. Nonetheless, it’s untrue that complaints at all times result in redos or refunds. We all the time defend editors from fraudulent (or just incorrect) complaints, and we take a look at all complaints objectively by way of our highly calibrated quality system. A redo is simply supplied if a specific complaint is valid or if many errors remain within essay pro review the document, which we consider to be honest. If the error is on the shopper’s end or Scribendi’s finish—and never the editor’s end—the editor will at all times be paid for the work they have finished. If a grievance is valid, nevertheless, we do ask our professional editors to take responsibility for his or her work. Maintaining quality is crucial for buyer satisfaction, but such satisfaction never occurs at the price of fairness.
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We’re sorry to hear that you simply found our expectations to be too excessive. Whereas we do see documents by writers of each experience stage, we ensure that paperwork of any size can solely be placed with sensible turnaround times. We expect our editors to edit at the business customary of 1,000 phrases per hour, as noted in our software, and lots of of our editors surpass this without sacrificing high quality. Since we provide our editors with full autonomy by way of the orders they select to just accept, if the turnaround time for an order doesn’t look possible contemplating their speed, they do not have to accept the order.
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Thanks for your feedback, and for being a loyal Scribendi shopper. We take our client’s suggestions very critically and would like to assessment your concerns additional. Might you please contact us with the order quantity essaypro expertpaperwriter so that we can ahead this to our Quality Assurance Department for investigation? We stand by our work and wish to resolve this situation for you as soon as doable.
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